2017 has been a fantastic year for Freight First as we have seen some positive changes throughout the company. We have added to our team, expanded our fleet, and won awards for our Customer service.
Back in 2014 we announced an ambitious four-year plan (Mission 18) to double our turnover from £3.5m to £7m. We are pleased to say that we are well on our way to achieving this goal.
Our new look sales team has been a huge factor in our success throughout the year, as we have hired some fantastic people with vast experience in their field. This is helping us to find more solutions to your delivery requirements. At Freight First we are well known for our ‘out of the box thinking’ and our enhanced sales team have really bought into our way of thinking as well as bringing with them some fresh and innovative ideas. We have also expanded our Operations department and added a new dedicated night team so we can now offer the same world class service, 24 hours a day.
2017 was a busy year in terms of awards for Freight First as we were shortlisted for no fewer than 4 awards including ‘A great place to work’ at the North West Business Masters Awards, Marketing Excellence, Go Green award, and winning the ‘Outstanding Customer Service’ award at the prestigious Halton Business Awards.
We are always looking at ways in which we can improve, as we strive to provide a world class service that is unrivalled within the haulage industry. One of the new systems that we brought into place in 2017 is our customer feedback process. After every delivery we send our customers a quick and easy link where they can rate the service they received. This feedback is then collated and read out to the whole team every morning which helps us to immediately look at any issues that might have occurred or areas that we are doing well. We then use this information to further fine tune our services. We also give away fantastic prizes by entering each piece of feedback received into a monthly prize draw and randomly picking out a winner.
We have been really pleased with the response to our delivery feedback and since we started it back in May 17, the results have been: 95.8% were either delighted or satisfied with their deliveries.
As well as helping us to improve our services, this feedback has proven to be a great source of motivation to our colleagues when they hear all the lovely comments that our fantastic customers have left throughout the year.
Getting feedback from our customers is one thing, however we have listened to our customers and as a result we have introduced new vehicles and services to our fleet, including a new Rigid Moffett vehicle and a new mobile loading ramp. These additions are now helping us to deliver more options and more availability to our customers throughout the year.
We like to engage with our customers and are always looking at creative ways that we can give something back to them. We ran some great competitions throughout the year with some fantastic prizes on offer including hampers, vouchers, Chester Races tickets, a signed England football shirt, a visit from Father Christmas, to name just a few.
We are already looking forward to 2018 as we have some exciting plans in place including;
- Brand new vehicles with a new eye-catching design
- Further increasing our fleet
- Further expanding our team
- More innovative customer competitions
- More delivery options
- An even better service!
We would like to take this opportunity to thank our fantastic customers, partners and colleagues for their continued support throughout the year, as without you, we wouldn’t be where we are today.
To read our end of year Newsletter please click here